A roofer taking a call on a phone while standing beside a ladder
It picks up on the first ring and asks what is going on.
She says there is an active leak, so it flags the call as urgent instead of a quote request.
It gets her address in Dartmouth and asks what the roof is, asphalt shingle, twenty years old.
It asks whether she can see missing shingles from the ground, and she can.
It books her an inspection for the next open slot and reads the time back to her.